Dear Customer,

Thank you for shopping with Freshlookpros. Your support to our boutique is much appreciated! We would like to make sure every single one of you have a great shopping experience with us. We hope yours is no exception!

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. On average, the shipping time took about 10-15 business days.

Due to a sharp slowdown of global logistics efficiency for COVID-19, It may take more time for package transition. Please wait for the order with kind patience. Your understanding in this matter is highly appreciated!

Verification
The order will go through verification and quality check process. We begin preparing your order immediately after it is verified.

Order Processing
Once the order is placed, we gather the products and package them. The average processing time is 1-3 days, but it varies by product and the stock status. For some products or for larger quantity orders, the processing time may take longer. Once it's been processed, the order is handed over for delivery. Please note that this does not include holidays and weekends.

Shipping
Shipment takes 10-15 business days to arrive, for international destinations, the shipping times may vary and it may take a little longer than the expected time.  In particular, during holiday season. Please bear with us in the circumstances that are totally out of our control. If you have any concerns about your order, please get in touch. We will do our very best to assist you.

No P.O. Boxes & APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses. Please make sure to write a detailed and valid shipping address while placing the order.

** Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected time due to invalid address, customs clearance procedures or other causes such as bad weather, logistic company or pandemic issue **

Thank you for your attention and unerstanding.