Dear Customer,

Thank you for shopping with Freshlookpros. Your support to our boutique is much appreciated! We would like to make sure every customer has a great shopping experience with us. We hope yours is no exception!

We have put a lot of focus on making sure the orders get delivered to our customers as quickly as possible. Due to a sharp slowdown of global logistics efficiency for COVID-19, It may take more time for package transition. 

During  holiday shopping season, shipping delays are expected to affect all logistic carriers, and our small business is not exempt. On average, current shipping time took about 10-15 business days. During holiday season, the shipping time could take a little longer.  Appreciate very much for your support and patience during Holiday season!

**IMPORTANT DISCLAIMER**
ONCE THE ORDER IS PLACED, SHIPPING ADDRESS CANNOT BE CHANGED. IT'S YOUR RESPONSIBILITY TO ENSURE THE DELIVERY ADDRESS IS CORRECT. FRESHLOOKPROS HOLD NO RESPONSIBILITY FOR ANY ERROR MADE WHEN PLACING THE ORDER. 

Who is responsible for Customs fees/taxes ?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Any custom fees or taxes are charged by customs, they are payable by the recipient.


Please be informed with effective from 1 April 2022, all the clothing line is available for USA  customers only
. Our clothing line will be open to global customers once shipping logistic becomes available.

Verification
The order will go through verification and quality check process. We begin preparing your order immediately after it is verified.

Order Processing
Once the order is placed, it will be processed through our warehouse. The average processing time is 1-3 days, but it varies by product and the stock status.  Please note that this does not include holidays and weekends.

Shipping
Shipment takes 10-15 business days to arrive, for international destinations, the shipping times may vary and it may take a little longer than the expected time.  In particular, during holiday season. Please bear with us in the circumstances that are totally out of our control. If you have any concerns about your order, please get in touch. We will do our very best to assist you.

No P.O. Box Addresses
We do not ship to P.O. Boxes or APO/FPO addresses. Please make sure to write a detailed and valid shipping address while placing the order.

** Shipping time is estimated and commences from the date of shipping, rather than the date of order, and it could take longer than the expected time due to invalid address, customs clearance procedures or other causes such as bad weather, logistic company or pandemic issue **

Thank you for your attention and understanding.