Shipping policy

Shipping policy is subject to specific conditions or rules established by suppliers. Please read product descriptions and conditions carefully.

Please be aware that the Delivery Time = Processing Time + Shipping Time and that estimated delivery dates may vary depending on the product. Average processing time takes from 3-5daysPlease allow 2-3 weeks for shipment from our warehouse to be dispatched to you. Please bear with us for any delays regarding delivery due to the pandemic or any unexpected situation.  When the item is ready to ship, we will send you a tracking reference for your record. Alternatively, you can use our Track Your Order tool (see at the bottom of home page) by entering your order number  to  track. So that you are able to check the where about of your parcel.

**IMPORTANT DISCLAIMER**
ONCE THE ORDER IS PLACED, SHIPPING ADDRESS CANNOT BE CHANGED. IT IS CUSTOMER'S RESPONSIBILITY TO ENSURE THE DELIVERY ADDRESS IS CORRECT. FRESHLOOKPROS HOLD NO RESPONSIBILITY FOR ANY ERROR MADE WHEN PLACING THE ORDER. 

 

Who is responsible for Customs fees/taxes ?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Any custom fees or taxes are charged by customs, they are payable by the recipient.


Should you have any questions regarding our shipping policy, please contact us  at support@freshlookpros.com.