We have a 7-day return policy, which means you have 7 days after receiving your item to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items send back to us without first requesting a return will not be accepted.
Please note return shipping is the customer's responsibility unless it was a shipping error on our part.
You can always contact us for any question regarding your purchase at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Sale Items, Custom products (such as special orders or personalized items), and personal care goods (such as beauty products, jewelry, intimates, bodysuits and swimwear). Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.