Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
Why we ship clothing to USA addresses only?
Due to our clothing partner is currently supporting shipment to U.S. market only.
Are there any exchange rates?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar character to English instead.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
When will my order arrive?
The delivery time is based on the shipping option that you have chosen. On average it is between 5 - 15days. Once the order has shipped, we will email your tracking information for your record. We are not responsible for delays caused by the customs department in your country.
How do I track my order?
We will email your tracking information as soon as your order is shipped. Usually you will receive the tracking number one week after we have shipped your order.
You can track your order at the url below
Alternatively, go to Track Your Order (at the footer) enter your order number and your email to track the delivery status.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If something is missing, please contact us immediately at firstname.lastname@example.org
When will my order be processed?
All orders are handled and shipped out from our warehouse in multiple locations. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday to Friday. Orders will be processed within 2-3 business days from the order date and shipped after they have been quality checked. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after one week from the day you completed your payment.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for the duties and taxes of your country upon receiving your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 7 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Exception for final sale items, such as beauty product, personalized product, bodysuit, intimates, swimwear and jewelry. These products are non refundable. For details please see our Returns Policy. All returns must be in original condition with packaging intact.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.